Contiinex offers a Unified Communication as a Service (UCaaS) platform which helps orchestrate and automate an end-to-end customer engagement process through the usage of bots, diallers and human workforce in a single platform. It forms an intuitive communication bridge across multiple channels and helps customers save a lot of time to manage sales operations across diverse industries.
Its Speech-to-Text engine helps customers transcribe voice recordings on a real-time basis with accuracy rates of up to 96%. Further, it also offers AI-based Quality Audit as a service which can function for Insurance, Healthcare, Consumer Banking and Retail sectors with 100% data security. This AI-powered interaction analytics tool can turn valuable unstructured data from customer conversations into actionable insights that drive customer experience decisions and strategies to automate and improve compliance and quality control, and to enhance agent performance.